What you should know

Arrival and departure: Arrival every day possible. Rooms are available from 2.00 p.m. Please inform us if you will be arriving after 7 p.m.
Please vacate your room by 11.00 a.m. on the day of your departure.
 
 
Cancellation: annoying for all concerned and also a shame if a booked room stands empty even though it could have been occupied. If you cancel within 3 month before your arrival date we do not charge any cancellation fee. In case of later cancellation we apply the following penalties:
3 month - 1 month before arrival: we keep the deposit payment. 
1 month - 1 week before arrival: 70% of the total price.
Less than 1 week before arrival: 90% of the total price.
For early departures we charge 90% of the total price.

Please do not forget to think about taking out travel insurance: Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.



Single occupancy
: supplement of €20.00 per day for double rooms used as single rooms.

No smoking policy: smoking is not permitted anywhere in the hotel.

Dogs: (on request) daily rate of €15.00 (food not included).

Parking: Guests can park your car in the garage at a cost of 8 Euros per day (5 Euros per day for stays longer than 6 nights).

Prepayment on booking
: please make a prepayment of €200.00 by means of bank transfer or credit card payment in order to reserve your room.

Our bank details:
Südtiroler Sparkasse Sand in Taufers:
IBAN: IT60 X060 4558 2700 0000 0120 000
BIC: CRBZIT2B073
BBAN: X 06045 58270 000000120000

Payments:
Eurocheque or travellers cheques, EC card, Bancomat, VISA, MasterCard.
We allow cash payments only for less than 1000 Euros.